Shipping policy

Shipping Destinations

We currently ship to United Kingdom addresses only.

We’ll expand to additional countries as we grow. If you’d like to be notified when international shipping becomes available, please contact us at contact@fawzan.store.

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Order Processing

Orders are processed and dispatched from our fulfilment partner (Amazon Multi-Channel Fulfilment).

• Orders are typically processed within 0–1 business day.

• Orders placed on weekends or UK public holidays are processed the next business day.

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Delivery Options (UK)

Standard (48hr)

• Estimated delivery: 2–3 calendar days after dispatch

Expedited (24hr)

• Estimated delivery: 1 calendar day after dispatch

Note: Delivery timeframes are estimates and start from the date your order is dispatched, not the date the order is placed.

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Shipping Costs

Shipping costs are calculated at checkout and are shown before you complete your purchase.

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Tracking

Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details (where available).

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Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us as soon as possible at contact@fawzan.store and include:

• Your order number

• The email used at checkout

• Any photos (for damaged items)

We’ll work with our fulfilment partner to resolve the issue quickly.

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Incorrect Address

Please ensure your shipping address is correct at checkout. If an address is entered incorrectly and the order is returned or cannot be delivered, you may need to place a new order.

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Questions

If you have any questions about shipping, contact us at contact@fawzan.store.